Frequently Asked Questions
1. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed securely through our encrypted payment gateway.
2. How long does shipping take?
Standard shipping within the U.S. takes 3-5 business days. International shipping times vary by destination (typically 7-14 business days). Expedited shipping options are available at checkout.
3. Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or fees that may apply upon delivery.
4. How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package using the link provided or directly through the carrier's website.
5. What is your warranty policy?
Most products come with a 1-year manufacturer's warranty against defects. Please refer to the product documentation for specific warranty information. Warranty claims can be initiated by contacting our support team.
6. Can I cancel or modify my order?
You can cancel or modify your order within 1 hour of placement by contacting us immediately at support@boatmarinellc.com. After this window, most orders enter processing and cannot be changed.
7. Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk orders. Please contact our sales team at sales@boatmarinellc.com for volume discounts and wholesale inquiries.
Still have questions?
Our customer service team is happy to help!
📧 support@boatmarinellc.com | 📞 [Insert Customer Service Number]
Hours: Monday-Friday, 9AM-5PM EST