Return Policy for BoatMarine

Last Updated: [Insert Date]

At BoatMarine, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return process. Please review our policy below before initiating a return.

1. Return Eligibility

• Timeframe: You may return most items within 30 days of delivery.
• Condition: Items must be unused, undamaged, and in their original packaging with all tags/labels attached.
• Proof of Purchase: A receipt, order confirmation email, or packing slip is required.

Non-Returnable Items:

• Custom-made or personalized products
• Items marked "Final Sale"
• Products damaged due to misuse or improper installation

2. How to Initiate a Return

Step 1: Contact Our Support Team

Email returns@boatmarinellc.com with:

• Your order number
• The item(s) you wish to return
• Reason for return

Step 2: Wait for Approval & Instructions

We'll respond within 2 business days with:

• A Return Authorization Number (RMA)
• Return shipping instructions (if applicable)

Step 3: Ship the Item Back

• Pack the item securely in its original packaging.
• Include the RMA number on the package.
• Ship to the provided return address.

3. Return Shipping Costs

Note: We recommend using a trackable shipping method (e.g., UPS, FedEx). BoatMarine is not responsible for lost return packages.

4. Refund Process

• Timing: Refunds are processed within 5-10 business days after we receive and inspect the item.
• Method: Refunds are issued to the original payment method.
• Deductions: Return shipping fees (if applicable) and original shipping costs (for non-defective returns) may be deducted.

5. Exchanges

We currently do not offer direct exchanges. Instead:

1. Return the original item for a refund.
2. Place a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or defective:

1. Take photos of the damage.
2. Contact us within 7 days of delivery.
3. We'll arrange a free replacement or refund.

7. International Returns

• Customers outside the U.S. are responsible for:
  • Return shipping costs
  • Any customs/duties fees
• Refunds will exclude original shipping charges.

8. Contact Us

Note: This policy applies only to purchases made directly through www.boatmarinellc.com. Third-party retailer policies may differ.

Need Help?

Visit our FAQ Page or live chat with our support team (available Mon-Fri, 9AM-5PM EST).

BoatMarine reserves the right to modify this policy at any time. Updated policies will be posted on this page.