# Frequently Asked Questions (FAQ)

Welcome to **Boat Marine LLC**. Below are answers to common questions about our products, orders, shipping, and policies. This page is provided to give our customers clear and transparent information.

# 1. Who is Boat Marine LLC? Boat Marine LLC is a U.S.-based marine supply company offering boat parts and marine accessories to customers in the United States. We operate from Lansing, Michigan.

# 2. Where is Boat Marine LLC located? We are located at: **Boat Marine LLC** 1240 TANGELO TERRACE #B17, DELRAY BEACH, FLORIDA. 33444 United States

# 3. How can I contact customer support? You can contact us using the information below: * **Email:** [support@boatmarinellc.com](mailto:support@boatmarinellc.com) * **Customer support hours:** Standard business hours, Monday–Friday We aim to respond to all inquiries as quickly as possible.

# 4. What products do you sell? We sell boat parts and marine accessories. Product availability and specifications are listed on each individual product page.

# 5. Do you ship within the United States? Yes. We ship to addresses within the United States. Shipping costs and delivery timeframes are shown at checkout and detailed in our Shipping Policy.

# 6. How long does order processing take? Orders are typically processed within **1–3 business days** after payment is confirmed. Processing times may vary during high-volume periods.

# 7. Which payment methods do you accept? We accept secure online payments through approved payment processors. Available payment methods are displayed at checkout.

# 8. Can I cancel or change my order? Orders may be canceled or changed before they are shipped. Once an order has shipped, it cannot be canceled and must follow our Return and Refund Policy.

# 9. What is your return and refund policy? Eligible items may be returned in accordance with our Return and Refund Policy. Return eligibility, timeframes, and refund methods are outlined on that policy page.

# 10. Are my payments secure? Yes. Our website uses SSL encryption to protect your personal and payment information during checkout.

# 11. Do you offer warranties on products? Product warranties, if applicable, are provided by the manufacturer and are described on the product page or packaging.

# 12. How do I know my order was placed successfully? After placing an order, you will receive an order confirmation email. If you do not receive confirmation, please contact customer support.

# 13. Do you collect sales tax? Sales tax is applied where required by law and will be calculated and displayed at checkout.

# 14. How can I track my order? Once your order ships, tracking information will be sent to the email address used at checkout.

# 15. Where can I find your policies? You can review our policies using the links below: * Shipping Policy * Return & Refund Policy * Privacy Policy * Terms & Conditions All policy links are also available in the website footer.

If you have additional questions not listed here, please contact us at **[support@boatmarinellc.com](mailto:support@boatmarinellc.com)**.

LAST UPDATED 08/12/2025